This Silvertone 853-E is in used, LIKE NEW condition. This guitar is refurbished by professionals. It is stamped with a "used" stamp on the back of the headstock. This guitar, as well as many of the others in our store is shipped from the manufacturer to the refurbisher. Typically, minor repairs are then performed, such as blemish repair, finish repair, gluing issues, electronic issues or other minor repairs. These guitars come to me in like new condition, with no other signs of wear except where noted.